Limited Warranty

Thank you for your interest in the products and services of NEX. This Limited Warranty applies to physical goods, and only for physical goods, purchased from NEX (the “Physical Goods”).

What does this limited warranty cover?
This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period.

During the Warranty Period, NEX will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.

What will we do to correct problems?
NEX will either repair the Product at no charge, using new or refurbished replacement parts.

How long does the coverage last?
The Warranty Period for Physical Goods purchased from NEX is 5 years from the date of online registration. Registration can not exceed 45 days from purchase date.

A replacement Physical Good or part assumes the remaining warranty of the original Physical Good or 5 years from the date of replacement or repair, whichever is longer.

What does this limited warranty not cover?
This Limited Warranty does not cover any problem that is caused by conditions, malfunctions or damage not resulting from defects in material or workmanship.

What do you have to do?
To obtain warranty service, you may contact us at (831) 747-1606 or via our site form to determine the problem and the most appropriate solution for you.